What is our aim?

We aim to be the best company customers can use for landscaping works within our chosen sectors where Quality, Service, and Reliability are factored in with the initial cost of the job.

Quality

We complete each job leaving the customer confident that the best possible quality has been achieved within every aspect of the job.  We do this by being flexible and listening carefully to what they want.

We will not take shortcuts; all work will be carried out as per drawings and specification.

We will meet quality standards by proactively inspecting and snagging our own work.

If the quality cannot be achieved due to soil / weather conditions or similar, we will inform the customer beforehand.

We will only use quality materials and maintain relationships with suppliers who share our ideals in relation to Quality, Service and Reliability.

As professional tradespeople, we take pride in our appearance and look after our clothing, equipment and vehicles.

Service

We will keep customers informed throughout the contract.

We will always be easy to contact for customers and for us to get hold of each other, via phone, mobile and email.

We respond to and follow up any concerns (i.e. any expression of dissatisfaction) quickly. We recognise that occasionally problems can occur, hopefully through no fault of ours, but will report and rectify them as soon as we possibly can, and certainly within the customer’s timescale requirements.

We always aim for future referrals and repeat business from happy customers. We do this by reducing hassle for the customer and if necessary staying on site to deliver that “extra 1%”.

Reliability

We will turn up on the day / days when we are booked in or let the customer know beforehand if there is any issue which prevents us from doing so.

We ensure that we have the skills within the company to carry out contracts to the highest standard. This is via internal and external training, and also by maintaining skills and training matrix. Our more experienced tradespeople have a responsibility to help their workmates learn and to bring them on.

We aim to ensure the job is completed Right First Time – this is cheaper than returning to site and means that customers are confident that we will need minimum supervision, therefore we will gain more repeat work with existing customers.

We move with the times and adapt quickly to changes in regulations, technology and methods.

Communication

With site teams, between ourselves, email. Communication can be so important in this era. From the original tender we submit through to the aftercare, we will communicate with the Client and between ourselves in a prompt, efficient and professional manner. For example, our vehicles have tracking systems so we can advise clients how far the teams are from the site.  All teams have company mobiles to communicate with the office. From the original tender stage, we aim to be clear with the presentation of our tender and cost breakdown through to keeping the Client informed throughout the maintenance and defects period.